Then I got home. My computer predicted a SMART error on my Hard Drive.
I don't know what that means really, but my computer is down for the count, and since then I've been waiting on HP to get themselves together. See, I've been put in a very peculiar position. My original laptop that I bought from HP in 2008 was not only my first laptop, but also a piece of junk. My Dad got me a extended warranty to go with it, which is a good thing. In the two months I had it, the mouse broke, the fingerprint reader didn't work, and even after sending it in to get it all fixed once, it came back, still broken.
After ripping them a new one, my Dad convinced HP to keep their crappy laptop, and send me a shiny new one. This was a good thing. And it was a good thing for the last two years, but then my Hard Drive decided that two years was a good run, and offed itself somewhere between Daniel Shays Highway and 128. Naturally I call my good friends at Hewlett Packard, and tell them my dilemma. Then my nice Indian helper hit me with some excellent news!
My service plan didn't switch from my original laptop to the new one they sent me. I was then told I'd receive a phone call in the next 24-48 hours from a Case Manager, the only ones with the authority to switch my warranty, telling me that they could, in fact, switch my warranty. Needless to say, I never received a phone call. After absconding to California for nearly a week I returned to my homestead perturbed that I still had not received any communication from my favorite computer company.
After giving them another ring-a-ding-ding, and repeating all of the information I had given them previously, even though I had given them a case number, allowing them to see all the information I gave them the first time, I was told that I called too late and all the Case Managers were out for the night. I guess it doesn't matter that they're in India, and that they're about 9 hours ahead. A bit agitated I was told yet again, to wait 24 hours for a phone call, and if I didn't receive one, to just call again the day after.
Finally after not getting yet another phone call, I called them yet again today. After 80 minutes, about 45 of which I spent on hold, and 25 I spent repeating information I had already told them, the 10 minutes I spent talking to my Case Manager, got me the assurance that in about 24 to 48 hours I would be recieving a phone call telling me that my warranty had indeed been switched to my current laptop. Then after that is done I can go about wrangling them to get my hard drive fixed, or at least replaced.
I forget who said it, and really I'm too lazy to look it up, but "War is Hell." And dealing with Customer Service, be it HP, Dell, Comcast, Verizon, or any other huge conglomerate, is most certainly War. A War where the odds are stacked against us. So until I get my Laptop fixed, I'm gonna be a bit short in posting. But I have some good stories to share. Well at least I think they're good, I suppose you'll be the judge. So I hope you enjoy this spiffy new set up, and this tides your unrelenting appetite for more Nerdventures. So be patient. More is on the way.
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